We aim to provide reliable and professional kitchen appliance repair and maintenance services. This Refund & Cancellation Policy explains the terms applicable to service cancellations, payments, and refunds.
1. Service Cancellation
Customers may request cancellation of a service appointment by contacting us as soon as possible.
If a cancellation is made before the technician has been dispatched, any applicable advance payment may be eligible for a refund, subject to the applicable payment processing or administrative charges.
2. Technician Visit Charges
If a technician has already been dispatched or has reached the customer’s location, the applicable inspection, visit, or service charges may not be refundable.
Any applicable charges will be communicated to the customer before or during the service process, where reasonably possible.
3. Refunds for Uncompleted Services
If payment has been made in advance and the requested repair cannot be performed due to circumstances such as unavailable parts, technical limitations, or the appliance being beyond economical repair, the refund amount, if applicable, will be determined based on the services already provided and any costs incurred.
4. Spare Parts and Materials
Payments made for spare parts or materials that have already been purchased, installed, specially ordered, or used for a customer’s repair may generally not be refundable.
If a spare part is unavailable and has not been purchased or used, the applicable amount may be eligible for a refund.
5. Duplicate or Incorrect Payments
If you believe you have made a duplicate payment or have been charged incorrectly, please contact us with the relevant payment details. We will review the transaction and, where appropriate, process the eligible refund.
6. Refund Processing
Approved refunds will generally be processed through the original payment method, where possible.
The time required for the refund to appear in your account may depend on the payment provider, bank, or financial institution.
7. Non-Refundable Situations
Refunds may not be available for:
Technician visit or inspection services that have already been completed
Repairs or services already performed
Spare parts that have been installed or used
Specially ordered parts or materials
Damage caused by misuse, negligence, or unauthorized repair
Services completed according to the customer’s approved request
8. Service Quality Concerns
If you are dissatisfied with a completed service, please contact us as soon as possible. We will review the concern and may provide an appropriate solution depending on the nature of the issue, the service performed, and any applicable service warranty.
9. How to Request a Refund
To request a refund or report a payment-related issue, please contact us with:
Customer name
Contact number
Service details
Payment details or transaction reference
Reason for the refund request
We will review the request and communicate the outcome after verification.
10. Policy Changes
We reserve the right to update or modify this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with an updated Last Updated date.
11. Contact Us
For refund, cancellation, or payment-related queries, please contact us:
Email: suhailk82180@gmail.com
Email: info@servicesupport.co.in
Toll-Free Number: 18002026237
