At HOME SOLUTION SERVICE, we are committed to providing transparent, fair, and reliable kitchen appliance repair services. This Refund Policy outlines the terms regarding service payments, cancellations, and refunds for all services offered through our website and customer support channels.
Service Charges
Customers are responsible for paying applicable service charges, inspection fees, labor charges, and the cost of any spare parts used during the repair. The final amount will be communicated before the repair work is completed whenever possible.
Refund Eligibility
Refund requests may be considered in the following situations:
Duplicate or multiple payments made for the same service.
An incorrect amount was charged due to a billing error.
The requested service could not be completed due to reasons solely attributable to our service team.
Any other refund request approved after review by our customer support team.
Non-Refundable Situations
Refunds will generally not be issued under the following circumstances:
The customer cancels the service after the repair has been successfully completed.
Delays occur due to the unavailability of genuine spare parts or circumstances beyond our control.
The appliance has pre-existing faults unrelated to the reported issue.
Damage occurs after the service due to misuse, accidents, improper installation by others, power fluctuations, or other external factors.
The customer refuses the recommended repair after the technician has completed the inspection. In such cases, the applicable inspection or visiting charges may still apply.
Cancellation Policy
Customers may cancel their service request before a technician is dispatched without any cancellation charges. If the cancellation is made after the technician has arrived at the service location, inspection or visiting charges may be applicable.
Refund Processing
Once a refund request is reviewed and approved, the refund will be processed within 5–7 business days through the original payment method or via bank transfer, depending on the payment mode used.
Service Disclaimer
HOME SOLUTION SERVICE provides independent repair and maintenance services for Gas Stoves, Hobs, Cooktops, Cooking Ranges, and Kitchen Chimneys. We are not an authorized service center, manufacturer, dealer, or affiliated with any appliance brand. All brand names, trademarks, logos, and product names appearing on this website belong to their respective owners and are used solely for identification and reference purposes.
Changes to This Refund Policy
HOME SOLUTION SERVICE reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on this page.
Contact Us
If you have any questions regarding this Refund Policy or need assistance with a refund request, please contact us:
HOME SOLUTION SERVICE
Address:
B-14, Mohalla Nai Basti,
Bijnor – 246701, Uttar Pradesh, India
Toll-Free Number:
1800-202-5023
Email: info@servicesupport.co.in
